Returns Policy

 

WHAT can be returned?
We offer an exchange on all full price items that may not fit or suit your needs. We do not offer refunds.

WHEN do items need to be returned by?
Contact must be made with our team within 30 days of purchase by contacting sales@litleurban.com.au

 Items then need to be brought into store, or returned via mail immediately post contacting us.

Once contact is made via email, our team will forward a returns form that must be included in your return.

WHERE do items need to be returned to?
You must return all items to:

ATT: Returns Team

Little Urban Boutique

24/22-30 Wallace Avenue Pt Cook VIC, 3030

HOW do customers return items?
All items must have original tags attached, must be submitted with the Returns Form. Please note we do not offer returns on sale items at any circumstances. Refunds will only be permitted for faulty items - upon inspection.
All returns must be forwarded to us with tracking identification.


SHIPPING for returns?
Customers must pay for their return items. In the event an item is deemed faulty Little Urban will refund the postage fee.

CREDIT for returns?
Credits can be issued electronically in our POS System in store under your name, via gift voucher or via discount code on our website.

Instore return option?
If you prefer you may visit us in store to organise a return.

Packing materials?
Returns must be sent in approved satchels, via courier or Australia Post.